Karen Kessler in the Wall Street Journal: Her Take on the “Worst Job in America”

The Wall Street Journal said that life on the receiving end of 2,500 often profanity-laced tweets a day from angry commuters venting to @MTA can be intense so they asked Karen Kessler for her take on the “Worst Job in America”.

In a front page story about the MTA responding to irate tweets from NYC subway riders, Karen Kessler said the MTA’s social media team “is a pin cushion for people to take out their anger and they have limited tools at their disposal besides a thesaurus for 15 ways to say ‘Sorry, we’re working on it.’”

Click here to read the full article.

 

 

By |2018-05-10T16:23:55+00:00May 9th, 2018|Evergreen|Comments Off on Karen Kessler in the Wall Street Journal: Her Take on the “Worst Job in America”