Karen Kessler in USA Today: What United Airlines must do to win back customers

“Supporting your employees and defending “dumb policies” are not the same, says Karen Kessler, a crisis communications expert and chair of the Rutgers Institute for Ethical Leadership.

“If the reward for stepping off the plane was $5,000 or 10 free tickets, you likely could have flown your needed crew to Louisville in an empty flight,” Kessler says. Click here for the full story.

April 12th, 2017|Evergreen, Press|Comments Off on Karen Kessler in USA Today: What United Airlines must do to win back customers