Karen Kessler via Star-Ledger: “A few pointers in customer service for the United Airlines CEO | Opinion”

 

Star-Ledger Guest Columnist Karen Kessler: “Oscar, we don’t know one another but I have your United Presidential Club credit card. I fly from your East Coast hub, and I use your airport lounges. I think that entitles me to give you a few pointers that you should have thought of immediately.”

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April 11th, 2017|Evergreen, Press|Comments Off on Karen Kessler via Star-Ledger: “A few pointers in customer service for the United Airlines CEO | Opinion”